TECHNICAL REQUIREMENTS & GENERAL INFORMATION
What bandwidth values should my connection reach?
To ensure a stable video consultation, the following values are required for the bandwidth: Upload > 5 MBit/s Download > 5 MBit/s Ping < 100 Package loss < 5% Check your connection here.
How does the video consultation work?
The video consultation connects the participants via the Internet. The patient and doctor meet in the virtual waiting room at a predetermined time while both are at a place of their choice (e.g. at home or in the office). The doctor starts the video ...
What do I need to use the video consultation?
The video consultation is particularly user-friendly. All you need is a standard PC or laptop with a regular Internet connection and a webcam with an internal microphone. A headset is not absolutely necessary, but recommended, the installation of ...
I am not very familiar with computers. Can I still do a video consultation?
Yes, the use of the video consultation is simple and self-explanatory. Doctors receive step-by-step instructions for use after they log in and patient are informed by e-mail about the next steps after booking an appointment.
What are the minimum requirements for my Internet connection?
We recommend an internet connection with the following minimum requirements: Ping < 50 ms Download > 4 Mbit/s Upload > 1 Mbit/s You can check your Internet connection here: https://www.speedtest.net/de Important for the successful execution of a ...
Which browser can I use for the video consultation?
If you use a laptop or computer for the video consultation you can use the following browsers: Google Chrome (recommended) Mozilla Firefox Edge (based on chromium engine, green logo) Safari (for MacOS-devices) Patients using a mobile device should ...