What bandwidth values should my connection reach?

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• What are the minimum requirements for my Internet connection?

  We recommend an internet connection with the following minimum requirements: Ping < 50 ms Download > 4 Mbit/s Upload > 1 Mbit/s You can check your Internet connection here: https://www.speedtest.net/de Important for the successful execution of a ...

• Can the video consultation be used from anywhere?

  The video consultation can be used from anywhere in the world. For example, patients can contact their doctors while on vacation or have informative conversations with a doctor whose practice is far away from the patient’s home. All that is needed is ...

• How do I delete my data?

  If you want us to delete your data, please contact our service team. If you have a data security request, please fill in our form: Data Security Request You can reach the technical provider of the video consultation by telephone from Monday to Friday ...

• How is the data protection guaranteed?

  The data transfer during the video consultation is secured by a complex TSL encryption, which meets the highest security standards. Neither the conversation nor the sent files are recorded or stored. The entire communication between doctor and ...

• What do I need to use the video consultation?

  The video consultation is particularly user-friendly. All you need is a standard PC or laptop with a regular Internet connection and a webcam with an internal microphone. A headset is not absolutely necessary, but recommended, the installation of ...