What do I need to use the video consultation?

What do I need to use the video consultation?

The video consultation is particularly user-friendly. All you need is a standard PC or laptop with a regular Internet connection and a webcam with an internal microphone. A headset is not absolutely necessary, but recommended, the installation of additional software is not necessary. In addition to the PC or laptop, patients can also use a mobile device. Again, no installation of an app or software is required. With Android devices please use the Google Chrome browser and with iOS devices the Safari browser.


    • Related Articles

    • Which browser can I use for the video consultation?

      If you use a laptop or computer for the video consultation you can use the following browsers: Google Chrome (recommended) Mozilla Firefox Edge (based on chromium engine, green logo) Safari (for MacOS-devices) Patients using a mobile device should ...
    • How do I learn how to use the video consultation?

      As soon as you have an account for the video consultation, it is important to get familiar with its use. For this purpose, we have created step-by-step instructions for you. You will find them in the lower right corner after logging in. Before your ...
    • I am not very familiar with computers. Can I still do a video consultation?

      Yes, the use of the video consultation is simple and self-explanatory. Doctors receive step-by-step instructions for use after they log in and patient are informed by e-mail about the next steps after booking an appointment.
    • What are the advantages of using the video consultation as a doctor?

      With the video consultation you can complement the communication with your conversation partners (e.g. patients) in a meaningful way. You can see your conversation partners in the video consultation, talk to them and, via screenshare, view and ...
    • What are the advantages of using a video consultation as a patient?

      The use of a video consultation offers many advantages for you: You spend less time in the doctor’s waiting room You can go to your doctor from home, during your vacation or during your lunch break You can get opinions from another doctor while ...