How does the video consultation work?
The video consultation connects the
participants via the Internet. The patient and doctor meet in the virtual
waiting room at a predetermined time while both are at a place of their choice
(e.g. at home or in the office). The doctor starts the video consultation hour,
a countdown begins and both participants meet in the video consultation. Both
conversation partners can see and hear each other as if they were in a normal
practice visit. It is also possible to view documents together on the screen -
for example medical reports.
Related Articles
Why does the video consultation not work in my browser?
The video consultation is optimized for the browser Google Chrome, Safari and Edge. Other browsers, like Internet Explorer, do not fulfill the necessary safety standards and can therefore not be used for video consultations. You can download the most ...
Who is allowed to offer video consultation?
Only approved video consultation providers are allowed to offer their platform to doctors. The provider must have appropriate safety proofs. Thus, the video consultation must be coded end-to-end during the entire transmission after the state of the ...
How is the video consultation compensated?
Since 01.10.2019, the video consultation hour has been remunerated by means of the flat rate for the insured, basic or consultation via the fee schedule item (GOP) 01439. For detailed information on billing according to EBM, please contact your KBV. ...
For which treatments is the video consultation suitable?
The video consultation is particularly suitable for the following treatments: Appointments to control the progress of a treatment Queries on existing diagnoses Second opinions For follow-up appointments that can be held as a video consultation
How do I learn how to use the video consultation?
As soon as you have an account for the video consultation, it is important to get familiar with its use. For this purpose, we have created step-by-step instructions for you. You will find them in the lower right corner after logging in. Before your ...