What are the minimum requirements for my Internet connection?
We recommend an internet connection with the following minimum requirements:
- Ping < 50 ms
- Download > 4 Mbit/s
- Upload > 1 Mbit/s
Important for the successful execution of a video consultation hour, is a stable Internet connection of both discussion participants.
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Can the video consultation be used from anywhere?
The video consultation can be used from anywhere in the world. For example, patients can contact their doctors while on vacation or have informative conversations with a doctor whose practice is far away from the patient’s home. All that is needed is ...
What do I need to use the video consultation?
The video consultation is particularly user-friendly. All you need is a standard PC or laptop with a regular Internet connection and a webcam with an internal microphone. A headset is not absolutely necessary, but recommended, the installation of ...
Why does the video consultation not work in my browser?
The video consultation is optimized for the browser Google Chrome, Safari and Edge. Other browsers, like Internet Explorer, do not fulfill the necessary safety standards and can therefore not be used for video consultations. You can download the most ...
How is the data protection guaranteed?
The data transfer during the video consultation is secured by a complex TSL encryption, which meets the highest security standards. Neither the conversation nor the sent files are recorded or stored. The entire communication between doctor and ...
How does the video consultation work?
The video consultation connects the participants via the Internet. The patient and doctor meet in the virtual waiting room at a predetermined time while both are at a place of their choice (e.g. at home or in the office). The doctor starts the video ...