Which browser can I use for the video consultation?

Which browser can I use for the video consultation?

If you use a laptop or computer for the video consultation you can use the following browsers:

  1. Google Chrome (recommended)
  2. Mozilla Firefox
  3. Edge (based on chromium engine, green logo)
  4. Safari (for MacOS-devices)

Patients using a mobile device should use the browsers that are preinstalled on their device:

  1. Google Chrome (Android devices)
  2. Safari (iOS devices)

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