Which browser can I use for the video consultation?
If you use a laptop or computer for the video consultation you can use the following browsers:
- Google Chrome (recommended)
- Mozilla Firefox
- Edge (based on chromium engine, green logo)
- Safari (for MacOS-devices)
Patients using a mobile device should use the browsers that are preinstalled on their device:
- Google Chrome (Android devices)
- Safari (iOS devices)
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What do I need to use the video consultation?
The video consultation is particularly user-friendly. All you need is a standard PC or laptop with a regular Internet connection and a webcam with an internal microphone. A headset is not absolutely necessary, but recommended, the installation of ...
How do I learn how to use the video consultation?
As soon as you have an account for the video consultation, it is important to get familiar with its use. For this purpose, we have created step-by-step instructions for you. You will find them in the lower right corner after logging in. Before your ...
Why does the video consultation not work in my browser?
The video consultation is optimized for the browser Google Chrome, Safari and Edge. Other browsers, like Internet Explorer, do not fulfill the necessary safety standards and can therefore not be used for video consultations. You can download the most ...
I am not very familiar with computers. Can I still do a video consultation?
Yes, the use of the video consultation is simple and self-explanatory. Doctors receive step-by-step instructions for use after they log in and patient are informed by e-mail about the next steps after booking an appointment.
What are the advantages of using the video consultation as a doctor?
With the video consultation you can complement the communication with your conversation partners (e.g. patients) in a meaningful way. You can see your conversation partners in the video consultation, talk to them and, via screenshare, view and ...