LEGAL
How is the video consultation compensated?
Since 01.10.2019, the video consultation hour has been remunerated by means of the flat rate for the insured, basic or consultation via the fee schedule item (GOP) 01439. For detailed information on billing according to EBM, please contact your KBV. ...
How is the data protection guaranteed?
The data transfer during the video consultation is secured by a complex TSL encryption, which meets the highest security standards. Neither the conversation nor the sent files are recorded or stored. The entire communication between doctor and ...
How is the patient invoiced?
The software used for the video consultation is not developed for billing and cannot issue invoices for doctors, as doctors need consecutive invoice numbers for their accounting. Doctors therefore issue an invoice via their practice software as ...
Where can I find the privacy policy of the technical service provider?
You can find the privacy policy here: Privacy policy
How do I delete my data?
If you want us to delete your data, please contact our service team. If you have a data security request, please fill in our form: Data Security Request You can reach the technical provider of the video consultation by telephone from Monday to Friday ...
Who is allowed to offer video consultation?
Only approved video consultation providers are allowed to offer their platform to doctors. The provider must have appropriate safety proofs. Thus, the video consultation must be coded end-to-end during the entire transmission after the state of the ...