Where can I find the privacy policy of the technical service provider?

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• How do I delete my data?

  If you want us to delete your data, please contact our service team. If you have a data security request, please fill in our form: Data Security Request You can reach the technical provider of the video consultation by telephone from Monday to Friday ...

• How is the data protection guaranteed?

  The data transfer during the video consultation is secured by a complex TSL encryption, which meets the highest security standards. Neither the conversation nor the sent files are recorded or stored. The entire communication between doctor and ...

• Why can't I log in to my account?

  Please try resetting the password first. You can find instructions for resetting your password here: Reset password If necessary, please contact your local support.

• Who is allowed to offer video consultation?

  Only approved video consultation providers are allowed to offer their platform to doctors. The provider must have appropriate safety proofs. Thus, the video consultation must be coded end-to-end during the entire transmission after the state of the ...

• How can I inform the doctor that I have to cancel the appointment / cannot attend?

  Please inform your doctor by telephone as early as possible about cancellations of appointments. You will find the current telephone number of the doctor in the confirmation e-mail in which you also found your appointment TAN or on his practice ...