Why is the other participant shown as offline, even though he is online?

Why is the other participant shown as offline, even though he is online?

In order to solve this problem, it can help to empty the cache of your browser.

Empty your cache in Google Chrome:·         
  1. Click on the three horizontal dots on the right next to the URL.
  2. Chose “More tools” in the menu.
  3. Click on “Delete browsing data”. Chose the time range “All time”.
  4. Make sure that you also chose “Cached images and files”
  5. Click on “Clear data”.

Empty your cache in Mozilla Firefox:

  1. Click on the three horizontal lines next to the URL.
  2. Click on “Options” and chose “Privacy & Security”
  3. You can see how much space is blocked under “Cookies and Site data”. 
  4. Click on “Clear Data”.

Empty your cache in Safari:

  1. Click on “Safari” on the left
  2. Click on “Preferences” and afterwards on “Advanced”.
  3. Check the option "Show Develop menu in menu bar" at the bottom. Now you should see a new menu item in the main menu named "Develop".
  4. If you click on the menu item "Develop" you can select "Empty Caches" from the submenu items.



    • Related Articles

    • How long before my appointment must I go online?

      Please log in 15 minutes before your appointment. You can find instructions for logging in here. On your way to the virtual waiting room you will be guided through a short test to see if your camera and microphone are working properly. Then you will ...

    • What do I do if the doctor is not online at the arranged time?

      Although this is of course very annoying, your doctor may be late for your appointment. So please wait a few minutes longer. Note: As soon as your doctor is online, his status in the waiting room will switch to online. If your doctor still does not ...

    • How do I create online bookable appointments?

      Go to the area of the software where you create appointments.

    • How do I fill in my profile?

      Login to your account and click on the menu point "Settings". Next to the profile details you click on "Update". Here you can now change the information about yourself, add a short profile description and adjust the specialties shown in your profile. ...

    • How can I edit my appointment requests?

      To edit appointment requests, please proceed as follows: Log in to your profile Click on "Appointment overview" in the menu on the left You can now select "Requests" in the upper bar You will be shown your appointment requests, which you can accept ...