Why does the video consultation not work in my browser?

The video consultation is optimized for the browser Google Chrome, Safari and Edge.

Other browsers, like Internet Explorer, do not fulfill the necessary safety standards and can therefore not be used for video consultations.

You can download the most recent version of the compatible browser here:

Related Articles
How does the video consultation work?
The video consultation connects the participants via the Internet. The patient and doctor meet in the virtual waiting room at a predetermined time while both are at a place of their choice (e.g. at home or in the office). The doctor starts the video ...
Which browser can I use for the video consultation?
If you use a laptop or computer for the video consultation you can use the following browsers: Google Chrome (recommended) Mozilla Firefox Edge (based on chromium engine, green logo) Safari (for MacOS-devices) Patients using a mobile device should ...
What do I need to use the video consultation?
The video consultation is particularly user-friendly. All you need is a standard PC or laptop with a regular Internet connection and a webcam with an internal microphone. A headset is not absolutely necessary, but recommended, the installation of ...
Who is allowed to offer video consultation?
Only approved video consultation providers are allowed to offer their platform to doctors. The provider must have appropriate safety proofs. Thus, the video consultation must be coded end-to-end during the entire transmission after the state of the ...
How is the video consultation compensated?
Since 01.10.2019, the video consultation hour has been remunerated by means of the flat rate for the insured, basic or consultation via the fee schedule item (GOP) 01439. For detailed information on billing according to EBM, please contact your KBV. ...

Related Articles