Why can't I log in to my account?

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• Why can’t I hear or see myself?

  This can have various reasons: If you are using an external camera please check that it is properly connected and installed Check that the volume control on your computer is set correctly (you may need to turn on the sound for your microphone or ...

• How can I log in to the video consultation as a patient?

  As a patient you have received the appointment TAN from your doctor by e-mail. In the e-mail you will find a link that will take you directly to the login. Click on this link and enter the TAN. Accept the terms and conditions and the data protection ...

• I am not very familiar with computers. Can I still do a video consultation?

  Yes, the use of the video consultation is simple and self-explanatory. Doctors receive step-by-step instructions for use after they log in and patient are informed by e-mail about the next steps after booking an appointment.

• What do I do if I am late for an appointment?

  Please log in with your appointment TAN. It will be automatically checked whether your doctor is still online. If this is not the case, please contact your doctor. You will find the current telephone number of the doctor in the confirmation e-mail in ...

• How long before my appointment must I go online?

  Please log in 15 minutes before your appointment. You can find instructions for logging in here. On your way to the virtual waiting room you will be guided through a short test to see if your camera and microphone are working properly. Then you will ...