What do I do if the doctor is not online at the arranged time?

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• How long before my appointment must I go online?

  Please log in 15 minutes before your appointment. You can find instructions for logging in here. On your way to the virtual waiting room you will be guided through a short test to see if your camera and microphone are working properly. Then you will ...

• How can I inform the doctor that I have to cancel the appointment / cannot attend?

  Please inform your doctor by telephone as early as possible about cancellations of appointments. You will find the current telephone number of the doctor in the confirmation e-mail in which you also found your appointment TAN or on his practice ...

• What are the advantages of using the video consultation as a doctor?

  With the video consultation you can complement the communication with your conversation partners (e.g. patients) in a meaningful way. You can see your conversation partners in the video consultation, talk to them and, via screenshare, view and ...

• What are the advantages of using a video consultation as a patient?

  The use of a video consultation offers many advantages for you: You spend less time in the doctor’s waiting room You can go to your doctor from home, during your vacation or during your lunch break You can get opinions from another doctor while ...

• Why is the other participant shown as offline, even though he is online?

  In order to solve this problem, it can help to empty the cache of your browser. Empty your cache in Google Chrome:·          Click on the three horizontal dots on the right next to the URL. Chose “More tools” in the menu. Click on “Delete browsing ...