What do I do if I am late for an appointment?

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  To edit appointment requests, please proceed as follows: Log in to your profile Click on "Appointment overview" in the menu on the left You can now select "Requests" in the upper bar You will be shown your appointment requests, which you can accept ...

• What kind of appointment types are there?

  There are two types of appointments, which can be found in your profile under "Create appointment": 1. You create a one-time appointment for a specific patient in his or her presence or, for example, upon request by telephone in the practice. You can ...

• How long before my appointment must I go online?

  Please log in 15 minutes before your appointment. You can find instructions for logging in here. On your way to the virtual waiting room you will be guided through a short test to see if your camera and microphone are working properly. Then you will ...

• How can I inform the doctor that I have to cancel the appointment / cannot attend?

  Please inform your doctor by telephone as early as possible about cancellations of appointments. You will find the current telephone number of the doctor in the confirmation e-mail in which you also found your appointment TAN or on his practice ...

• What do I do if the doctor is not online at the arranged time?

  Although this is of course very annoying, your doctor may be late for your appointment. So please wait a few minutes longer. Note: As soon as your doctor is online, his status in the waiting room will switch to online. If your doctor still does not ...