How long is the TAN valid?
The TAN is valid indefinitely.
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How long is the TAN valid?
The TAN is valid indefinitely.
How long before my appointment must I go online?
Please log in 15 minutes before your appointment. You can find instructions for logging in here. On your way to the virtual waiting room you will be guided through a short test to see if your camera and microphone are working properly. Then you will ...
What do I do if the doctor is not online at the arranged time?
Although this is of course very annoying, your doctor may be late for your appointment. So please wait a few minutes longer. Note: As soon as your doctor is online, his status in the waiting room will switch to online. If your doctor still does not ...
What do I do if I am late for an appointment?
Please log in with your appointment TAN. It will be automatically checked whether your doctor is still online. If this is not the case, please contact your doctor. You will find the current telephone number of the doctor in the confirmation e-mail in ...
What are the advantages of using the video consultation as a doctor?
With the video consultation you can complement the communication with your conversation partners (e.g. patients) in a meaningful way. You can see your conversation partners in the video consultation, talk to them and, via screenshare, view and ...