Can the video consultation be used from anywhere?
The video
consultation can be used from anywhere in the world. For example, patients can
contact their doctors while on vacation or have informative conversations with a
doctor whose practice is far away from the patient’s home. All that is needed
is a computer with webcam, microphone and Internet connection or a mobile
device with a stable Internet connection.
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How do I learn how to use the video consultation?
As soon as you have an account for the video consultation, it is important to get familiar with its use. For this purpose, we have created step-by-step instructions for you. You will find them in the lower right corner after logging in. Before your ...
Why does the video consultation not work in my browser?
The video consultation is optimized for the browser Google Chrome, Safari and Edge. Other browsers, like Internet Explorer, do not fulfill the necessary safety standards and can therefore not be used for video consultations. You can download the most ...
Who is allowed to offer video consultation?
Only approved video consultation providers are allowed to offer their platform to doctors. The provider must have appropriate safety proofs. Thus, the video consultation must be coded end-to-end during the entire transmission after the state of the ...
How does the video consultation work?
The video consultation connects the participants via the Internet. The patient and doctor meet in the virtual waiting room at a predetermined time while both are at a place of their choice (e.g. at home or in the office). The doctor starts the video ...
How is the video consultation compensated?
Since 01.10.2019, the video consultation hour has been remunerated by means of the flat rate for the insured, basic or consultation via the fee schedule item (GOP) 01439. For detailed information on billing according to EBM, please contact your KBV. ...