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What bandwidth values should my connection reach?
To ensure a stable video consultation, the following values are required for the bandwidth: Upload > 5 MBit/s Download > 5 MBit/s Ping < 100 Package loss < 5% Check your connection here.
How long before my appointment must I go online?
Please log in 15 minutes before your appointment. You can find instructions for logging in here. On your way to the virtual waiting room you will be guided through a short test to see if your camera and microphone are working properly. Then you will ...
What do I do if I am late for an appointment?
Please log in with your appointment TAN. It will be automatically checked whether your doctor is still online. If this is not the case, please contact your doctor. You will find the current telephone number of the doctor in the confirmation e-mail in ...
How can I inform the doctor that I have to cancel the appointment / cannot attend?
Please inform your doctor by telephone as early as possible about cancellations of appointments. You will find the current telephone number of the doctor in the confirmation e-mail in which you also found your appointment TAN or on his practice ...
How long is the TAN valid?
The TAN is valid indefinitely.

Popular Articles
What do I do if the doctor is not online at the arranged time?
Although this is of course very annoying, your doctor may be late for your appointment. So please wait a few minutes longer. Note: As soon as your doctor is online, his status in the waiting room will switch to online. If your doctor still does not ...
How do I delete my data?
If you had a TAN appointment with a doctor, your last name, first name and maybe your date of birth are stored. You will find information about the processing of your data in our data protection declaration. If you wish to have your data deleted, ...
I have an acute problem, should I do a video consultation for it?
For acute problems (e.g. severe pain, allergic reactions etc.) we recommend that you visit a doctor’s office or hospital as soon as possible.
Can the video consultation be used from anywhere?
The video consultation can be used from anywhere in the world. For example, patients can contact their doctors while on vacation or have informative conversations with a doctor whose practice is far away from the patient’s home. All that is needed is ...
What are the advantages of using a video consultation as a patient?
The use of a video consultation offers many advantages for you: You spend less time in the doctor’s waiting room You can go to your doctor from home, during your vacation or during your lunch break You can get opinions from another doctor while ...

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